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Terms & Conditions

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Terms & Conditions

  1. Introduction

    These are the terms and conditions that apply when you reserve a room at a Green View Hotel located in Dartford, Kent UK.

    You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

    We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

    Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.

  2. Reservations

    To reserve your room please follow the instructions on the website, mobile site or app (as applicable).

    You must be at least 16 years old to make a reservation.

    You will need to provide your credit or debit card details to secure your reservation. Green View Hotel accepts Visa, MasterCard, and Amex to secure a reservation.

    Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

    We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.

    If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss.

  3. Group reservations

    A reservation of five rooms or more is usually considered a group booking within Green View Hotel.

    If you wish to make a group booking of over 5 rooms, please call us.

  4. Room prices

    Green View Hotel has a dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.

    Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.

    Meals and other extras are not included in the room price but you may be able to add them to your reservation during the booking process or they may be available to you during your stay. You may pay for breakfast and selected extras at the same time as paying for your room. All other meals and extras must be paid for separately.

  5. Occupancy

    The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults and two children (under the age of 16). You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.

    Children under 16 are not permitted to stay in Green View Hotel unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you otherwise where requested you will not be permitted to stay.

  6. Accessibility

    Green View Hotel have rooms for customers with disabilities. For more information please call us.

  7. Special requests

    Green View Hotel will try to accommodate special requests, all rooms are subject to availability.

  8. Meals

    Meals are not included in the room price.

    You may add breakfast and/or a meal deal (where available) when you make your reservation.

  9. Paying for your room

    If you have not paid for your room and any extras added to your booking in full at the time you make your reservation, you will need to pay on arrival.

    Payment may be made by cash (with proof of identification), credit/debit card (Visa, MasterCard, American Express,), The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques or family discount cards.

  10. Cancellation

    Your right to cancel

    Changes and cancellations to bookings made up to 7 days before the arrival date are without charge. Any changes or cancellations made within 7 days of the bookings, then the total price of the reservation will be charged.

    For any reason if you shorten your stay the period you booked we are not able to you any refund. The total price of a booking is charged in advance and will not be refunded in case of a no-show for whatever reason.

    You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

    Our right to cancel

    Your breach

    We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

    • you do not pay us when you are required to do so; or
    • you break the contract between us in any way.

    If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

    Events outside our control

    We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

    • if you have already paid for your room, we will refund your payment to you; or
    • if you have not yet paid for your room, you will not have to make any payment to us.

    Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.
    subject to the following:

  11. Arrival and departure

    Rooms are available from 2pm on the arrival date. Please let us if you are likely to arrive after 5pm.

    Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests, excluding Republic of Ireland and Commonwealth citizens, will be asked to complete a registration form and provide their identity card / passport details. Acceptable forms of identification are: a passport, driving licence, ID card or police warrant card.

    Rooms must be vacated by 12 noon on the day of departure. Failure to leave your room by this time may result in a late check-out charge.

  12. Green View Hotels expectations of you (and your group)

    You must not:

    • smoke anywhere inside any Green View Hotel premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Green View Hotel premises outside of the designated smoking area will result in a £100 fine.
    • bring any pets onto the hotel premises,
    • bring any potentially dangerous or hazardous materials or equipment onto hotel premises.
    • use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills.
    • tamper with any fire alarms or emergency equipment.
    • utilise our rooms to store items (personal or otherwise) which could in the sole opinion of Green View Hotel cause damage to the room, or be a risk to the health and safety of staff or property.
    • prevent Green View Hotel management, housekeeping and/or maintenance staff from access to your room(s) as and when required by us, with housekeeping permitted full access at least once every two days.
    • remove, damage or destroy any Green View Hotel property.
    • use any of the technology provided by us to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any our staff.

    If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Green View Hotel on demand the amount required to make good or remedy such damage or loss.

    You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Green View Hotel room for sale either on its own or as part of a combined offer. We will not honour any reservations made in this way and does not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at our hotel you should contact us directly.

    If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Green View Hotel reserves the right to:

    • cancel your reservation with immediate effect and (if appropriate) eject you from Green View Hotel premises;
    • retain keys and cards;
    • restrict access to the hotel;
    • remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;
    • retain all sums paid by you and/or charge you the full amount of your reservation; and/or
    • refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

    Green View Hotel will not be liable for any refund or compensation in such circumstances.

    Green View Hotel reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

    We reserve the right to change your room allocation at any point during your stay for any reason.

  13. General

    We reserve the right to:

    Change your room allocation and/or hotel location at any point during your stay for any reason or cancel any booking’s due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking we will attempt to notify you and a full refund will be processed to the same credit/debit card, it may take few days for funds to reach your account.

  14. The contract

    This contract formed when we confirm your reservation is between you and Green View Hotel. No other person shall have any rights enforce any of its terms,

  15. Security deposit

    The guest will require a deposit for £100 per booking on held check in for duration your stay and will be refund to customer on check out unless a guest breach house rules.

  16. Contact us Security deposit

    If you require further information or have any questions regarding our terms and conditions please do contact us.